Technology has made it possible for your employees and executive staff to communicate across a broad range of methods. But the same technology that makes communication easier makes it harder for humans to manage. The more ways customers can contact your business and your sales representatives, the more devices that need to be managed.
Multiple Devices Increase Chances for Failed Communication
Mobile phones, tablets, office phones, i-watches, desktop computers and laptops all have varying abilities to accept calls, emails, texts, notifications and messages from your source of revenue: your customers. With all these devices, it’s no small feat for your employees to manage them all with efficiency. The likelihood of missing a message or a call from a valued client or a potential new customer is high.
Eventually, customers who are trying to reach someone in your company are going to look elsewhere for their services. Your competition has found the solution, and now you have found it, too. Unified communications is the answer to centralizing all your employee’s communication needs.